Law Enforcement Request Policy

SimpleStay responds to valid legal process while protecting user privacy and security.

1. Submission

General inquiries may be sent to:
[email protected]
Subject: “Legal Notice” Formal service of process must be delivered to: Legalinc Corporate Services Inc., 131 Continental Dr., Suite 305, Newark, DE 19713, USA Email is not valid service unless required by law or accepted in writing.

2. Required Information

Requests should clearly identify:

• the requesting authority and officer;
• legal authority and jurisdiction;
• records sought;
• relevant account, email, booking, transaction, or date range;
• return contact information; and
• any confidentiality or preservation requirement.

3. Scope and Proportionality

Requests must be specific, lawful, properly issued, and appropriately limited. We may seek clarification, object, narrow, or challenge defective or overbroad requests.

4. Emergency Requests

Emergency requests involving imminent risk of death or serious physical harm should identify the emergency, affected person, information sought, and why immediate disclosure is necessary.

5. User Notice

We may notify affected users unless prohibited by law, legally delayed, or reasonably likely to create danger, fraud, obstruction, or security risk.

6. Preservation

We may preserve records upon receipt of a valid preservation request, subject to applicable law and technical availability.

7. International Requests

Foreign authorities may be required to use applicable treaty, mutual legal assistance, local representative, or other lawful cross-border process.