Em vigor desde 22 de julho de 2026 · Atualizado em 22 de julho de 2026
Este documento é fornecido em inglês. Uma tradução será publicada após revisão jurídica; a versão em inglês prevalece.
1. Scope
This Policy applies to accommodation bookings, Platform charges, and subscriptions purchased through SimpleStay.
2. Host Cancellation Terms
Each listing may contain cancellation terms selected or published by the Host. Those terms form part of the booking agreement. Guests must review them before confirming a booking.
3. Before Check-In
Before the scheduled check-in time, a Guest may request cancellation through available Platform tools. Any accommodation refund is determined by the listing’s cancellation terms and the Host, subject to mandatory law.
4. After Check-In
Once the stay begins, accommodation charges are non-refundable except where:
- applicable law requires a refund;
- the Host approves a refund;
- the accommodation is unavailable and the Host fails to provide a lawful equivalent remedy;
- SimpleStay confirms a duplicate charge; or
- SimpleStay confirms a Platform billing error.
SimpleStay does not independently guarantee accommodation quality and does not override a Host’s lawful decision merely because a Guest is dissatisfied.
5. Host Cancellations
Hosts should avoid cancelling confirmed bookings. Depending on circumstances, SimpleStay may require a refund, restrict the listing, suspend payouts, impose consequences, or assist the Guest with alternatives.
6. Duplicate Charges and Billing Errors
For suspected duplicate charges or Platform billing errors, contact [email protected] with the subject “Billing Support.” If confirmed, SimpleStay may correct or reverse the erroneous charge.
7. Subscription Refunds
Subscription charges are generally non-refundable once a billing period begins, except where required by law or caused by a confirmed Platform billing error. Cancellation stops future renewal but ordinarily does not create a refund for the current period.
8. Fees
Service fees, payment-processing charges, currency-conversion charges, taxes, and third-party fees may be non-refundable unless required by law or expressly stated otherwise.
9. Refund Timing
Approved refunds are issued through the original payment method where possible. Processing time depends on Stripe, card networks, banks, currency, and country.
10. Chargebacks
Users should contact support before filing a chargeback so the issue can be investigated. Fraudulent, abusive, or bad-faith chargebacks may result in account restrictions, recovery efforts, or termination.
11. Force Majeure
Natural disasters, government restrictions, transport disruption, epidemics, civil unrest, utility failure, and similar events do not automatically create a refund unless required by the listing terms, Host decision, applicable law, or an announced SimpleStay exception.
12. Consumer Rights
Nothing in this Policy limits non-waivable consumer rights.
13. Contact
[email protected]
Subject: “Billing Support”